Hsuan’s father gave her the name Jessica, while her mother gave her the middle name Hester. She was educated in Hong Kong at Maryknoll Convent School for primary education and at Pooi To Middle School. She later boarded at Roedean School in Britain.
Hsuan graduated with a bachelor’s degree in materials science and engineering from Imperial College London in 1992.
Hsuan started her career in late 1992 and early 1993. Along with Maggie Cheung Ho Yee, Ada Choi, Flora Chan and Kenix Kwok, she was known as one of the top five “Fa Dans” (a term borrowed from Peking Opera for roles depicting young maidens, and used for actresses with high popularity) of TVB from the mid-1990s to mid-2000s. She has collaborated with many TVB leading actors including Louis Koo, Wong He, Chilam Cheung, Nick Cheung, Gallen Lo, Roger Kwok, Sunny Chan, Joe Ma and Bobby Au-yeung. She won the 1999 TVB Anniversary Award for Best Actress for her role in Detective Investigation Files IV.
She changed her contract to a “per-series” in late 2006, after it was disclosed that she had not renewed her current contract.
In 2017, Hsuan played a leading role in TVB series My Unfair Lady (Chinese: 不懂撒嬌的女人). She won the My Favorite TVB Actress (also known as Malaysia‘s TV Queen) at the TVB Star Awards in Malaysia in 2017 for her performance in this series, her first leading actress award since 1999.
Louis Koo‘s film production company, One Cool Film Production, was able to acquire the rights of the series A Step into the Past in 2015 and adapt to the big screen – Back to the Past. Production for the film officially wrapped on 7 July 2019. Hsuan will play a role in the movie.